We work to foster deeper relationships in the Customer Success community by connecting professionals with mentorships. Our mission is to be the bridge between Customer Success professionals, connecting them across companies, industries, and even countries. We are also committed to deepening industry knowledge through our Speaker Series and blog content, focused on the topics our participants care the most about.
We match Customer Success professionals with a mentoring relationship based on experience level, industry, and personal interests. Each pair becomes part of a monthly class.
The program commitment is to meet virtually one time a month, for three consecutive months. The pair is also requested to keep track of questions asked and progress made. We reach out for feedback to improve the program process and also to inform content for the Speaker Series.
Maria Coviello | Manager, Customer Success at CyberArk
Even in our increasingly connected world, it is difficult to create meaningful professional relationships. Liz Stephany, a CS leader at Close.com, a fully remote company, created CSMentorMatch when she struggled to find a way to connect with a mentor while working remotely.
Customer Success, while a newer profession, is full of passionate and committed people. She knew she couldn’t be the only one searching to deepen ties to the Customer Success community - and so the idea for CSMentorMatch was born.
We offer our mentorship program at no cost to either mentors or mentees. Our mission is to continue to keep the program open to every member of our community at no charge. If you or your company would be interested in sponsoring our program, we’d love to work with you on a partnership.
The response to our program has been overwhelming and confirmed that we are helping to fill a need in the Customer Success community. We would love your help to expand our program! There are many ways to get involved with CSMentorMatch:
Join an upcoming class of mentors and mentees or promote our program by sharing our sign up link with your community.
Are you a Customer Success influencer? Join our speaker series to meet with our community on the CS topics that matter the most.
We are looking for Customer Success community members to write for our blog. If you love to write and love this profession, we want to talk with you.